Post event on demand access to recorded presentations will be available to all attendees 5 working days from the end date of the event.


Announcement: We have now made this conference a virtual event. All speakers, attendees and sponsors will be able to access the full conference and its materials and will be able to log on remotely via the internet. Please contact a member of the SAE Media Group Team for more information customerservices@SAE Media Group-online.co.uk

Now that the water companies’ business plans have been submitted and OFWAT have entered the next critical phase of their price review process - scrutinising each and every plan in detail to ensure they are robust enough to deliver a high quality, affordable and resilient service to customers in the years 2020-2025 and beyond.

SAE Media Group’s 9th annual Smart Water Systems conference will highlight the methods the water companies are using to ensure the goals and targets that have been set are reached and exceeded. Focussing on how new technologies, IOT and Artificial Intelligence can help to produce and analyse real-time data to ensure more efficient leakage detection and management; leading to better customer engagement and subsequently decreased customers water usage.

Case Studies from Water Company in the UK, Europe and Middle East - that are already advancing with smart network technologies and strategies - will discuss the critical need for accurate, clear and manageable forecasting for consumption of water. Looking at new technologies and innovations that show best solutions for monitoring and metering; understanding of customer expectations, data-collection tools and handling of 'big' data.

An update on the smart water meter roll outs that have been happening across the UK and parts of Europe will be a special focus exploring in detail the challenges and new developments of this implementation - such as increasing water demand, meter reading challenges and customer focused approaches.


The SMi Virtual Conference Platform will deliver the following benefits:
•Live and On-Demand speaker content: Get online access to the latest strategies and case studies from your market!
•Network with all event attendees: Connect, see who’s attending, chat and share contact details with all online delegates, speakers and sponsors
•Exhibit a Virtual Booth: Pack your customized booth full of documents and videos, and even show who is manning the booth during the event and who is hosting meetings
•Host & Join Meetings & Socials: Join preferred speaking sessions, host your own meetings and even host virtual networking socials with inbuilt Zoom functionality

Aclara; Aguas do Portos; Anglian Water; Anglian Water Services; Arad Metering Services UK; Arqiva; Axioma Metering, UAB; barter4things; Bluefield Research; Bristol Water plc; Calvin Capital Ltd; CGI UK; Cisco; Consumer Council for Water; De Watergroep; DHI Water Environments UK Ltd ; Diehl Metering; DWR Cymru Welsh Water; Elster; Grundfos; Hero Labs; Itron; Janz-contagem e Gestao de Fluidos, SA; Jersey Water; Kamstrup; Kamstrup A/S; Metasphere Ltd; MetriNet an ATi UK Brand; Mueller Water Products; Northumbrian Water Group; Northumbrian Water Limited; Ofwat; Portsmouth Water; SCISYS UK Ltd; Scottish Government; Sensus; Servelec Technologies; SES Water; Severn Trent Water; South East Water; South Staffs Water; South West Water; Southern Water; Sutton & East Surrey Water Plc; Sweden Water Research; Syrinix Ltd; Thames Water; Thames Water Utilities Ltd; VA SYD; Veolia; Vitens; Water Research Centre; Water Services Corporation; Watersprint; Welsh Water; Wessex Water; Wheatley Associates Ltd; Xylem; Yorkshire Water;

Conference programme

10:00 Chairman's Opening Remarks

Jeremy Heath

Jeremy Heath, Innovation Manager, Sutton & East Surrey Water Plc
View Bio

10:15 Ofwat’s emerging strategy: Driving transformational innovation in the sector

John Russell

John Russell, Senior Director, OFWAT
View Bio

• Regulation as an enabler for innovation 
o Setting ourselves up to promote innovation
o Increased coordination on innovation across regulators in the sector
o Create an environment that supports new ideas into the sector
• Innovation as a tool for addressing future challenges
o Company culture
o Effective joint working within the sector and beyond, including improved information-sharing
o Effective roll-out and adoption of proven technologies, methods or approaches at scale
• What are the main barriers to innovation in the sector and why?
• Collectively funded innovation competition
• Sector-wide joint innovation strategy


• Water companies from around the world have come together to tackle some of the biggest issues facing water today.
• The World Water Innovation Fund is seeing likeminded water companies share their knowledge through never seen before trials, research, disruptive thinking and ground breaking technology.
• One year on since the fund’s launch, this presentation will highlight the progress of the World Water Innovation Fund to date and identify future opportunities.

Rose Jolly

Rose Jolly, Innovation Manager, World Water Innovation Fund, Severn Trent Water
View Bio

Kieran Brocklebank

Kieran Brocklebank, Head of Innovation, United Utilities

11:15 Morning Coffee

11:45 CASE STUDY: Wessex Water Marketplace – "How is Wessex Water using industry collaboration to improve efficiency of service?”

Dan Green

Dan Green, Head of Sustainability and Innovation, Wessex Water
View Bio

• Opening their systems, processes and data to wider markets and organisations they may not normally work with to solve problems more efficiently, and to reduce reliance on asset-based solutions that are not affordable or don’t represent the best value in the long-term
• Collaborative open systems approach to innovation
• Achieve resilient services in a sustainable way, minimise the impact of activities through non-intrusive approaches and encourage the adoption of innovative techniques through partnership with the supply chain when asset optimisation or smarter construction is required.
• Allow the supply chain to innovate and engage more proactively,understanding the required outcomes and suggest alternative approaches to deliver them
• Procure solutions that will reduce reliance on asset construction
• Significantly reducing costs and Improving resilience
• Providing a better value, more rounded service to our customers and the environment

12:15 Zero-vision for unplanned interruptions for customers

Victor  Pelin

Victor Pelin, Project Engineer, VA SYD
View Bio

• Future City Water: A recently started state funded project. The overall aim is to achieve a smart and future proof concept for managing the drinking water system combining data from sensors eg DMAs, smart water meters etc and using state of the art technology with autonomous real time hydraulic models, machine learning behavioural sciences
• Leak detection using satellites: We are testing different technologies in large scale and are currently getting some interesting results and insights
Victor Pelin, Digitalisation Strategist, VA SYD

12:45 Networking Lunch

13:30 CASE STUDY: SES Water’s iDMA project

• Our vision for the future of network management
• Our NBIoT sensor roll out plan
• AI software data analysis for near real time network insights
• Advanced pressure control using AI
• Future proofing your network data strategy

Daniel Woodworth

Daniel Woodworth, Network Strategy Manager, SES Water
View Bio

Tom Woolley

Tom Woolley, Business Development Director Aquasuite®, , Royal Haskoningdhv
View Bio

14:00 Oasen adopts a pioneering approach to public water provision with IoT

Nino Marino

Nino Marino, IT Manager, Oasen NV
View Bio

• Introduction (Oasen and main goals)
• Predict pipeline leakages and water consumption
• Smart valves in pipelines as a part of a digital twin
• A chatbot on the website and smart water meters to improve customer service
• Roadmap and examples for more data driven purification station
• The future is digital and 3D (for example Holosuite Microsoft Amsterdam/ Hololens)

14:30 Afternoon Tea

15:00 Mitigate network outages & disruptions by digitising your water distribution system

Jan Krejcik

Jan Krejcik, Group Sales Executive for Urban Water & Regional Director , DHI
View Bio

• By digitising your water supply system, the maintenance and rehabilitation process can be streamlined
• Consumer disruptions will be reduced as the system continuously works to improve network performance
• Scenario management capabilities facilitate the shut-down planning process and generate notifications to affected customers

15:30 Supporting our Customer Minutes Lost (CML) Strategy using data and analytics

Kevin Parry

Kevin Parry, Head of Data, DWR Cymru Welsh Water
View Bio

- A quick overview of the Data Team at Dwr Cymru Welsh Water and how it supports strategic objectives across all areas of the organisation
- The role that data governance plays to improve understanding of CML-related data and information, and how it acts as an enabler for analytical projects intended to provide insight
- Examples of how we have been able to employ advanced analytical methods (such as machine learning and operational research) to support our strategic efforts
- How we have been able to productionise the outputs of specialised approaches into useable tools that our colleagues can use to make better data-led decisions
- Challenges encountered so far, and identified next steps to further support our strategic objectives

16:00 Chairman’s Closing Remarks and Close of Day One

Jeremy Heath

Jeremy Heath, Innovation Manager, Sutton & East Surrey Water Plc
View Bio

10:00 Chairman's Opening Remarks

Jeremy Heath

Jeremy Heath, Innovation Manager, Sutton & East Surrey Water Plc
View Bio

10:15 Anglian Water – our approach to “Smart” leakage

James Hargrave

James Hargrave, Regional Operational Leakage Manager, Anglian Water

• Introduction and overview of our region specific challenges
• Our current SMART enabled networks – technology & process
• Headline results so far
• Integrating and enhancing a changing workforce

10:45 Collaboration - “zero leakage and innovation”

Jeremy Heath

Jeremy Heath, Innovation Manager, Sutton & East Surrey Water Plc
View Bio

• Leak detection and location methods
• Basic mechanisms of bursts and leakage
• Leak repair-methods
• Laying leak-free new networks
• Water accounting and quantification
• Leakage innovation heatmapping

11:15 How can water quality sensor systems aid with leakage

Derek Leslie

Derek Leslie, Technical Performance and Data Analyst, ATI UK LTD
View Bio

• Water quality systems and identification of suspect DMA’s
• Water quality sensors and prioritisation of alarms from noise loggers and other leak detection systems
• Water quality and distribution system optimisation
• Using turbidity to control PRV’s in dynamic DMA’s
• Water quality and resilience

11:45 Morning Coffee

12:15 Smart Water Network at Aarhus Vand, Denmark

Helle Pernille Hansen

Helle Pernille Hansen, Head of Distribution Operation, Aarhus Vand
View Bio

• Integrated control and optimization of the water supply chain
• Demand driven and pressure managed water supply - From source to tap
• Data driven prediction - Artificial Intelligence to determine optimal control strategy
• Smart Water Metering innovation challenge

12:45 Towards a circular water model

Bert De Winter

Bert De Winter, Chief Innovation Officer, De Watergroep
View Bio

• Sufficient clean water for everyone is a worldwide challenge, also in Flanders, due to climate change. De Watergroep has therefore defined in its strategy that we want to actively provide solutions by supporting the development of a hybrid business model in which local circular water reuse has an important place
• In the presentation, the approach of De Watergroep will be explained and examples will be given of concrete projects

13:15 Networking Lunch

14:00 "Cybersecurity a critical priority for water utilities across the globe"

Rocky Smith

Rocky Smith, Industry Solutions Lead Architect, Cisco International Limited
View Bio

? The balancing act between operational risk and operational continuity
? A Risk Management Framework (RMF) that aligns risk, exposure with consequence, and treatment, and insight into CapEx and OpEx trade-offs
? The need to protect Industrial Control System (ICS) networks by having a clear and well-defined separation of the OT, enterprise network, and cloud infrastructure
? The reasons why people are a critical aspect of an effective cybersecurity adoption, and why having a security culture in the organization is a key attribute to success

14:30 Smart Water Metering Impacts on Demand and Learning for deployment

Doug Spencer

Doug Spencer, Head of Smart Metering, Anglian Water Services Limited
View Bio

Why AW is rolling out smart metering
What information we plan to share with customers
Our chosen technology
Mobilisation and Rollout
Learning from our Innovation Trials
Smart Metering & COVID

15:00 Smart Water Metering – Good idea to good delivery

Tom Allen

Tom Allen, Data and Information Manager, Thames Water Utilities Ltd
View Bio

• Start-up in Smart Metering: Moving on from trials
• Scaling at Pace
• Smart Metering Operations Centre
• Challenges and lessons learned
• Evolution and Future

15:30 Afternoon Tea

16:00 How are South East Water revolutionising how the water industry detects and prevents leaks, reduces environmental impact and ensures a highly resilient service for customers?

• Our approach to testing the latest cutting edge digital water meters, sensors, advanced analytics and telecommunications channels.
• Transmitting data for analysis from digital water meters at 2,000 homes in the trial area
• Combining data from a number of solutions for analysis.
• How this might look in the future and what opportunities have we identified and how might this have informed our resilience strategies for both our network and our customers

Andy Clowes

Andy Clowes, Head of Customer Insight and Strategy, South East Water Uk
View Bio

16:30 Results and conclusions of the Smart Metering Pilot Projects

• Description of the various pilot metering projects De Watergroep are running
• Highlight the types of water meters and different data protocols employed
• They are already in the net and will stay there for about one year.
• What results are needed to determine whether they will be rolled out to all our customers

Bert Debaecke

Bert Debaecke, Director, De Watergroep

17:00 Chairman’s Closing Remarks and Close of Day Two

Jeremy Heath

Jeremy Heath, Innovation Manager, Sutton & East Surrey Water Plc
View Bio


Sponsors and Exhibitors

Official Media Partner

Supporting Media Partners


Brochure 2020


2020 Smart Water Programme Update


Remote Access 2020


2020 Smart Water Systems Brochure


Smart Water Systems 2019 Attendee List


Sponsors and Exhibitors


Sponsors and Exhibitors

ATi UK is a leading provider and manufacturer of engineered, analytical sensor monitoring solutions to the water and gas industry. We are trusted to deliver outstanding results in the most demanding of applications. Through our industry-leading range of network monitors and water quality products, we can provide an intelligent and sustainable ‘Source to Tap’ journey, delivering monitoring for the whole water cycle process, as part of your future strategic plans.

Working alongside acoustic and transient systems, our MetriNet smart water quality solution is a vital tool in helping detect and prioritise even the smallest leaks, enabling pro-active network management and providing you with cost-effective solutions for a smarter future.


Sponsors and Exhibitors

Cisco is leading the way in smart water, collaborating with utility organisations and industry leaders across the globe to implement innovative IoT technologies and intent-based networking with integrated security. In a world with more data, more users, and more services, there is more to protect, particularly as it relates to a vital resource like water. As cyber threats become more sophisticated and continue to evolve, Cisco is aware that the traditional approach is no longer the answer. That is why we put cybersecurity above everything and why we, as a company, prioritize security in all that we do. Only with Cisco can you attain effective network security to face today’s challenges and managing tomorrow’s evolving threats.


Sponsors and Exhibitors

DHI is the expert in water environments. Providing smarter data, integrated software and considered solutions, DHI blends real-world project experience with dedicated research and development to make our knowledge accessible through our operational services and unique MIKE software. We ensure innovative approaches are suitably applied and, most importantly, add value to client decisions.

Diehl Metering

Sponsors and Exhibitors

Diehl Metering is one of the world's largest specialist metering and data solutions providers, manufacturing across Europe. We provide smart metering solutions to utilities companies through the intelligent networking of various metering devices into larger data platforms. These solutions offer transparency for utilities and enables considerably increased efficiency in reading, billing and service processes. Our customers are also able to benefit from real-time effects such as early recognition of leaks and the optimisation of distribution networks through intelligent information and real time data. Diehl Metering supports utilities in the UK and across the globe, developing smart meter and IZAR data and software solutions along with providing end-to-end support, backed up by our dedicated UK technical team. With Diehl Metering you are already perfectly equipped for smart metering as an important component of smart city concepts. Thanks to more than 20 years of experience with the company’s own radio technology, Diehl Metering has at its disposal excellent expertise in communications within the IoT (Internet of Things). Moreover, security of our customer data has the highest priority.

Media Partners

Global Water Intelligence

Official Media Partner

Global Water Intelligence (GWI) publishes newsletters, reports, and market intelligence platforms providing analysis and strategic data on the international water market. Its flagship publication, the monthly Global Water Intelligence Magazine, has established itself as the market-leading publication for developers, suppliers, financiers, governments, utilities and municipalities seeking information and analysis on water projects with an element of private sector participation. If you want to find out more about GWI products visit www.globalwaterintel.com/products-and-services. You can sign-up for free access to GWI articles, take a free trial of Water Desalination Report, or schedule your demo of our GWI WaterData or DesalData intelligence platforms.

British Water

Official Media Partner

British Water is an association which has a wide and varied membership covering all sectors of the water industry. From consultants, legal and financial partnerships, manufacturers of equipment and multi-disciplinary contractors to SMEs and independent consultants. We work to bring a coherent approach to delivering in partnership with the water companies, the best for the British water industry. We try to ensure each member company has access to services that will enhance their development potential and provide an added value factor to the way they do business. www.britishwater.co.uk

Future Water Association

Official Media Partner

Future Water Association is a modern, innovative and dynamic organisation that inspires, supports and leads the water supply chain: informing the sector about opportunities, the regulators about challenges and Government about policy direction; innovating through Water Dragons and delivering the ‘Innovating the Future’ roadmap; influencing and inspiring the supply chain to develop innovative solutions and new ways of thinking to shape the future of the water sector

Media Partners

The Water Report

Supporting Media Partners

The Water Report is a monthly print and e-publication, recognised throughout the sector as the best source of informed debate on UK water policy, regulation and competition. It is founded and edited by Karma Ockenden, who has reported on the water industry for over 17 years.

Media Partners



Water Technology provides the latest in news, views and project information from the water industry internationally, covering industrial and municipal wastewater treatment and water supply and transmission. Water Technology reaches leading engineers and technologists in the water utilities sector and uses its global network of journalists to cover the pressing issues busy professionals need to know about to keep on top of this demanding industry.

Online Virtual Event

Online Virtual Event
United Kingdom

Online Virtual Event



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CPD stands for Continuing Professional Development’. It is essentially a philosophy, which maintains that in order to be effective, learning should be organised and structured. The most common definition is:

‘A commitment to structured skills and knowledge enhancement for Personal or Professional competence’

CPD is a common requirement of individual membership with professional bodies and Institutes. Increasingly, employers also expect their staff to undertake regular CPD activities.

Undertaken over a period of time, CPD ensures that educational qualifications do not become obsolete, and allows for best practice and professional standards to be upheld.

CPD can be undertaken through a variety of learning activities including instructor led training courses, seminars and conferences, e:learning modules or structured reading.


There are approximately 470 institutes in the UK across all industry sectors, with a collective membership of circa 4 million professionals, and they all expect their members to undertake CPD.

For some institutes undertaking CPD is mandatory e.g. accountancy and law, and linked to a licence to practice, for others it’s obligatory. By ensuring that their members undertake CPD, the professional bodies seek to ensure that professional standards, legislative awareness and ethical practices are maintained.

CPD Schemes often run over the period of a year and the institutes generally provide online tools for their members to record and reflect on their CPD activities.


Professional bodies and Institutes CPD schemes are either structured as ‘Input’ or ‘Output’ based.

‘Input’ based schemes list a precise number of CPD hours that individuals must achieve within a given time period. These schemes can also use different ‘currencies’ such as points, merits, units or credits, where an individual must accumulate the number required. These currencies are usually based on time i.e. 1 CPD point = 1 hour of learning.

‘Output’ based schemes are learner centred. They require individuals to set learning goals that align to professional competencies, or personal development objectives. These schemes also list different ways to achieve the learning goals e.g. training courses, seminars or e:learning, which enables an individual to complete their CPD through their preferred mode of learning.

The majority of Input and Output based schemes actively encourage individuals to seek appropriate CPD activities independently.

As a formal provider of CPD certified activities, SAE Media Group can provide an indication of the learning benefit gained and the typical completion. However, it is ultimately the responsibility of the delegate to evaluate their learning, and record it correctly in line with their professional body’s or employers requirements.


Increasingly, international and emerging markets are ‘professionalising’ their workforces and looking to the UK to benchmark educational standards. The undertaking of CPD is now increasingly expected of any individual employed within today’s global marketplace.

CPD Certificates

We can provide a certificate for all our accredited events. To request a CPD certificate for a conference , workshop, master classes you have attended please email events@saemediagroup.com

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